Every job runs the same way: a free survey of your roof, a written itemised quote with no call-out fee, an agreed start date, the work carried out by our own team, full cleanup and waste removal, then sign-off with a written 10-year workmanship guarantee. No deposit on repairs under £500.
From your first call to guarantee handover — exactly what happens when you book Ashford Roofing Experts, and why every step protects you. Free survey: 01233 877 146.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 01233 877 146You call 01233 877 146 or request a callback, and a local Ashford roofer — not a call centre — talks through the problem. If it's an emergency with active water coming in, we prioritise attendance and make the roof safe first. For everything else, we book a free survey at a time that suits you.
We come out and actually look. On Ashford's 1960s estate roofs at Bockhanger and Stanhope we check for nail sickness and perished underlay from inside the loft; on the Victorian terraces around Church Road we assess the slate, lead valleys and flashings. You get an honest verdict on what needs doing — and what doesn't — not a sales pitch.
You receive a written quote that itemises the work — scaffold, materials, labour, waste — as separate lines, with any batten or deck replacement allowance stated up front rather than sprung as an extra. No call-out fee, no obligation, and the quote holds. If it's a survey you booked for a purchase, the report is formatted for your solicitor or lender.
Once you're happy, we agree a start date and confirm how long the job will take. We give you a realistic window, factoring in the weather margin that Ashford's Stour valley damp makes sensible, and we keep you informed if anything shifts.
Where the job needs scaffold, it goes up first — we arrange it, and any pavement or scaffold licence through Ashford Borough Council is handled by us and itemised in your quote. On the tighter terraced streets around Newtown and off Beaver Road we plan skip and scaffold positioning in advance so there are no surprises.
Our own team carries out the work — we don't farm jobs out to subcontractors we can't vouch for. You'll know who's on your roof, and we protect your garden, drive and any plants below the work area while we're there.
We clear the site properly — old tiles, debris and packaging all removed — and leave your property as we found it. Magnet-sweeping for stray nails on driveways is standard, not an afterthought.
We walk the finished work with you, answer any questions, and hand over a written 10-year workmanship guarantee — transferable if you sell. Materials carry their own manufacturer warranties on top. If anything ever needs attention, you call us and we come back.
Take a recent re-roof on a 1960s semi in Bockhanger — a fair representation of how we work across Ashford's estates. The owner called after tiles slipped in a windy spell. We surveyed within a few days, went into the loft, and found the nail sickness and perished felt that are endemic on these estates. Rather than sell repeated patch repairs, we showed the owner the cost-per-year maths and quoted a full re-roof in concrete interlocking tile with new breathable membrane and stainless fixings.
The written quote itemised scaffold, strip and disposal, membrane, battens, tiles, ridge and lead as separate lines. Scaffold went up on the agreed morning; the strip revealed exactly the batten condition we'd flagged, so there were no mid-job surprises or sudden extras. The re-roof took five working days, we cleared and magnet-swept the drive, walked the finished roof with the owner, and handed over the written 10-year guarantee. That predictability — honest survey, itemised quote, no surprises, proper cleanup — is the whole point of how we work.
📞 01233 877 146
Mon–Fri 8am–6pm · Sat 8am–2pm
Emergency: 24/7
How we get to your roof depends on the job and your property. Most repairs run from roof ladders or a tower; scaffold goes up only where the work needs safe standing time at height — a re-roof, a full valley rebuild, chimney work. Either way, we arrange it, and any pavement or scaffold licence required by Ashford Borough Council is handled by us and itemised in your quote so there's never a hidden charge. On Ashford's tighter streets — the terraced roads around Newtown, the narrower stretches off Beaver Road — we plan skip and scaffold positioning in advance, because a mid-terrace with rear access only needs more thought than a detached with clear all-round access.
We keep disruption to a minimum throughout. You don't need to be home for most exterior work, though we'll agree access arrangements beforehand. We sheet and protect the ground below the work area, mind your garden and any plants, and keep pets in mind — roofing is noisy and it's safest to keep animals indoors while we're up there. The mess from a roofing job is mostly old tile debris and packaging, all of which we clear and remove as part of the price. What you're left with is a finished roof and a tidy property, not a driveway full of rubble waiting for a separate skip collection.
Our written 10-year guarantee covers the workmanship on everything we do — if our work fails, we put it right, and the guarantee transfers to a new owner if you sell. The tiles, membrane and other materials carry their own manufacturer warranties on top of that. What it doesn't cover is sudden storm or impact damage, which is what your buildings insurance is for. You'll find we substantiate that guarantee at every step above — the survey, the itemised quote, the proper cleanup — because a guarantee is only as good as the work behind it.
NFRC and TrustMark consumer guidance advises homeowners to insist on a written, itemised quotation and a workmanship guarantee, and to be wary of any trader requesting large upfront payments — the standards we build our process around.
Source: NFRC / TrustMark consumer guidance
No. Both the survey and the written itemised quote are free, with no call-out fee and no obligation.
Our own team. We don't farm Ashford jobs out to subcontractors we can't vouch for - you'll know who's on your roof.
No deposit on repairs under £500. On larger jobs like re-roofs, payments are staged and nothing is due before materials are on site.
We do. Scaffold and any pavement licence through Ashford Borough Council is arranged by us and itemised in your quote.
We build a weather margin into every booking for the Stour valley's damp, and apply temporary weatherproofing if rain stops work mid-job.
Yes - all old tiles, debris and packaging removed, and we magnet-sweep drives for stray nails as standard.
A written, transferable 10-year workmanship guarantee, plus manufacturer warranties on materials. If anything needs attention, you call us and we return.
Honest survey, itemised quote, no call-out fee. The way roofing should work.
01233 877 146Mon–Fri 8am–6pm · Sat 8am–2pm · Emergency 24/7