Our emergency roofers cover Ashford 24/7 for storm damage and active water ingress, aiming to attend within 2 hours for urgent cases. There is no call-out fee, and we provide a written damage report for insurance at no charge. Call 01233 877 146 any time for emergency roof repairs.
Storm damage, sudden leaks, missing tiles or structural concerns. We attend emergency call-outs across Ashford 24 hours a day, 7 days a week. East Kent's coastal-corridor position means post-storm call volumes spike hard — we carry dedicated emergency capacity for it. Call now: 01233 877 146.
Immediate response across Ashford and Kent
An emergency is water actively coming in, tiles down in a storm, or a roof made unsafe. If it can wait for a booked survey, it is not an emergency - and we will say so honestly.
When it is not the answer: A slow-developing damp patch or a single slipped tile in dry weather is a normal repair, not an emergency - booking a survey saves you an emergency call-out premium. Read the full guide.
Ashford sits in an exposed east Kent corridor that channels coastal winds from the Channel. When storms come in from the south-west, the post-war estates at Bockhanger and Stanhope — built primarily in the 1960s with concrete interlocking tiles now well past their service life — generate a significant volume of emergency calls. Loose and deteriorating fixings mean tiles that were borderline safe become flight risks in high winds.
We also respond frequently to the Victorian terraces around Church Road and Bank Street in the Newtown area, where original lead valleys and flashings fail under the combination of winter frost and wind-driven rain. When the valley goes, water comes in fast.
We assess from ground level, access safely, make the area immediately safe, apply temporary weatherproofing to stop water ingress, and give you a clear picture of the full damage with a written quote before we leave. We don't disappear and send an invoice weeks later.
📞 01233 877 146
Available 24 hours, 7 days
Ashford and all of Kent covered
You reach a local Ashford roofer, not a call centre. We triage over the phone and give a realistic arrival window.
Our priority is stopping the water and making the roof safe - temporary covers, sheeting, securing loose material.
Once the emergency is contained, we assess the full damage and photograph it for any insurance claim.
We quote the permanent fix without the emergency pressure - you decide in your own time.
We book and carry out the permanent repair, and document everything for your insurer.
| Job | Typical duration |
|---|---|
| Make-safe attendance | Prioritised, same day |
| Temporary weatherproofing | 1-2 hours on site |
| Permanent repair | Booked once the emergency is contained |
| Insurance documentation | Photos and report provided |
In a major storm we prioritise by severity - active internal flooding first. We keep dedicated emergency capacity year-round because East Kent's exposure spikes storm calls.
Emergency make-safe work is done from ladders or a tower to stop water fast; any scaffold for the permanent repair is arranged and quoted separately once the emergency is contained. Scaffold is specified for: the permanent repair stage, not the make-safe - we make safe first, scaffold later - always itemised in your written quote, never a hidden extra, and we arrange it.
Ashford's Victorian terraces around Newtown and Church Road often have rear access only, so scaffold and skip placement need planning; the post-war estates at Bockhanger and Stanhope have driveways that usually take a skip without a permit. Pavement scaffold and skip permits go through Ashford Borough Council; allow a few working days on streets like the terraces around Newtown, Bank Street, the older lanes off Beaver Road where space is tight.
"Storm took out eight tiles on the back of our Stanhope house at midnight. Called and got a real person, they were at ours by 8am, tarpaulin on and sorted. Permanent repair done two days later."
"Water coming through the ceiling above our bedroom. Called on a Sunday, they attended within three hours, found a failed lead valley on our Church Road terrace and sealed it same day. Lifesavers."
"Flat roof on our Park Farm extension failed during heavy rain. They came out within a few hours, patched it and returned the following week for the full GRP replacement. Excellent response."
A roofing emergency is any situation where a roof failure presents an immediate risk to the building, its contents or its occupants, or where water is actively entering the structure in a way that will cause progressive damage if not addressed within hours rather than days.
The most common emergency call-outs we attend in Ashford are storm damage — tiles displaced by high winds, ridge sections lifted, chimney pots displaced — and sudden leak emergence following heavy or prolonged rainfall where a slow-developing failure has reached the point of active ingress. A tile missing on a dry day in autumn is not a 24/7 emergency. The same missing tile during three days of heavy rain is.
If you are uncertain whether your situation warrants an emergency call-out, call 01233 877 146 and describe what you can see. We will tell you honestly whether it needs immediate attendance or can be managed until the next working day. We do not charge for the assessment.
Ashford's position in the Stour valley provides some shelter from the most extreme Channel winds, but storm events still produce significant tile displacement across the town's housing stock. The estates at Bockhanger, Stanhope and Park Farm, with their aging concrete interlocking tiles on corroded nail fixings, are particularly vulnerable to tile loss in windspeeds above 50mph. We attend storm damage calls across the whole Ashford area within hours of call — same day for most calls received before 3pm.
If water is entering the house through the ceiling — dripping, running or staining fresh plasterwork — call immediately. The longer active ingress continues, the more saturated the roof timbers, insulation and ceiling become. Saturated insulation loses its thermal properties. Saturated timbers develop mould. A prompt call-out, temporary weatherproofing within hours, and a permanent repair within days limits the total damage and insurance claim significantly compared to discovering a roof has been leaking for three days.
When you call 01233 877 146 with an emergency, we take the call, establish the nature and severity of the problem, and confirm an attendance time. For active water ingress or storm damage we aim to attend the same day. For calls received after 8pm, we assess whether a 24/7 call-out is necessary or whether attendance first thing the following morning will adequately protect the building.
On arrival, we make the hazard safe first. Loose tiles presenting a falling risk are secured or removed. Active water ingress is stopped or controlled with temporary weatherproofing. Once the immediate hazard is addressed, we carry out a full inspection of the affected area and produce a written damage report with photographs. The permanent repair quote is included in the same visit.
Emergency attendance always focuses first on making the situation safe and stopping active water ingress. The permanent repair may be carried out on the same visit if it is straightforward and materials are available. If the permanent repair requires specialist materials, scaffolding or significant time, we apply robust temporary weatherproofing — breathable reinforced membrane or temporary lead flashing — that will protect the building for several weeks, and schedule the permanent repair as soon as materials and access can be arranged. We do not leave a property with inadequate temporary protection.
Our emergency attendance report includes dated photographs of the damage as found, a written description of the cause of failure, a record of the temporary measures applied, and the permanent repair specification. This documentation is formatted to meet the requirements of most UK building insurance claims. If your insurer requires additional information, we provide it without charge.
Roofing emergencies do not keep office hours. Storms typically occur at night. Sudden leaks are discovered when people arrive home in the evening. Our out-of-hours service covers genuine emergencies — situations where waiting until the next working day will cause progressive structural damage or creates a safety risk.
Out-of-hours attendance is charged at a premium above our standard rates. We confirm the rate before attending so there are no invoice surprises. The premium covers the additional cost and disruption of night and weekend working. For non-emergency situations — a tile missing on a dry night, guttering blocked — we recommend waiting until the next working day to avoid the out-of-hours premium unnecessarily.
If water is actively entering the house: place waterproof containers under drips, protect furniture and flooring with plastic sheeting, and do not attempt to access the roof yourself. If a tile has fallen from a height, treat the area below as potentially hazardous and keep people away from it until we arrive. If a storm is still active, emergency attendance will begin once conditions are safe for roof access. We will confirm timing honestly when you call.
| Job | Typical range | Notes |
|---|---|---|
| Emergency make-safe / temporary cover | £150 - £400 | Same-day attendance |
| Storm-damage tile / ridge repair | £200 - £900 | Scope-dependent |
| Emergency flat-roof patch | £150 - £500 | Holding repair |
| Chimney make-safe | £250 - £700 | Securing loose masonry / pots |
| Out-of-hours premium | Varies | Quoted transparently up front |
Worked example: a storm make-safe on a Stanhope estate semi - sheeting a stripped section and securing loose ridge tiles - typically runs £220-£320, with the permanent repair quoted after.
Emergency make-safe is charged on completion. Permanent repairs follow the standard terms - no deposit under £500. We bill transparently and document for insurance. VAT included.
Covering TN23, TN24, TN25 and surrounding postcodes.
The permanent repair carries the same written 10-year workmanship guarantee as any of our work; temporary make-safe measures are a holding step, clearly explained as such.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
An emergency call-out is fast and focused on stopping damage - we minimise mess while working quickly, and clear up properly once the roof is safe. You do not need to stay home for external work — we just need power and access agreed in advance.
We attend in the weather that caused the emergency; permanent repairs wait for a safe window. Being down in the Stour valley, Ashford stays damp and frost-prone in winter and dries slowly, which is why we plan weather contingency into each job.
We work fast to stop water entering, so the priority is containment over tidiness in the moment; we return everything to order once the roof is safe and the leak is stopped.We aim to attend within 2-4 hours for confirmed emergency call-outs in Ashford. During storm events affecting Bockhanger and Stanhope estates we carry extra capacity. Call 01233 877 146 any time, day or night.
Active water ingress into your home, structural instability, or risk of falling materials. Storm damage, sudden tile loss, failed flashings in heavy rain and collapsed valleys all qualify. If in doubt, call.
There is a premium for genuine out-of-hours attendance, which we confirm before attending. We never surprise homeowners with inflated invoices after the fact.
Yes. We apply tarpaulins, lead repair tape or temporary slating to make the roof watertight while we schedule permanent repair. This limits interior water damage while materials are sourced.
Same day for calls received before 3pm across Ashford. Within 2 hours for the most urgent situations where water is actively entering the building. Call 01233 877 146 to confirm availability.
No call-out fee. You pay for the work carried out. Emergency out-of-hours attendance carries a rate premium which we confirm before attending.
Call us and describe the situation. We will attend as soon as it is safe to access a roof — emergency attendance during an active storm is not possible but we will be with you as soon as conditions allow. We advise on protecting the interior in the meantime.
Yes. Written damage report with dated photographs provided on every emergency attendance. Formatted to meet insurance claim requirements at no additional charge.
On straightforward damage — a few displaced tiles, minor flashing failure — yes. For more extensive damage requiring materials or scaffold, we apply robust temporary weatherproofing that day and schedule the permanent repair as soon as materials are available.
Storm brought it down? For wind and storm damage with an insurance claim to make, see our dedicated storm damage roof repairs in Ashford — rapid make-safe plus insurance-ready documentation.
Don't wait. If your roof is letting water in, every hour counts. Call now and we'll tell you how quickly we can get there.
01233 877 14624/7 emergency cover across Ashford and all of east Kent. See location-specific emergency pages.