A roofing workmanship guarantee covers the quality of installation; a product guarantee covers material defects — these are separate. An insurance-backed guarantee continues even if the contractor stops trading, which matters for a 10-year term. NFRC members can offer insurance-backed guarantees. Standard re-roofing guarantees run 10 years for workmanship.
A 10-year guarantee is mentioned in almost every roofing quote. What it actually covers varies enormously. Understanding the difference between a workmanship guarantee and a material guarantee, and knowing what questions to ask before accepting a quote, protects you from finding out the limits of a guarantee at the worst possible moment.
A workmanship guarantee is issued by the contractor and covers failures caused by the installation itself — incorrectly laid tiles, inadequate lead lap, poor flashing detailing. It does not cover failure of the materials themselves. If the tiles crack due to a manufacturing defect, a workmanship guarantee doesn't cover it.
A material guarantee is issued by the tile or membrane manufacturer and covers the product itself. A GRP flat roofing manufacturer's 25-year material guarantee covers the resin laminate; it doesn't cover installation errors.
On a well-specified re-roof, you have both: the contractor's workmanship guarantee and the manufacturer's material guarantee. On a poorly-specified re-roof, you may have neither honoured in full.
Our 10-year workmanship guarantee is in writing on every job. See our terms.
Call 01233 877 146An insurance-backed guarantee (IBG) remains valid even if the original contractor goes out of business. They are provided by specialist guarantee insurers, not the contractor, and are particularly valuable on larger jobs where the guarantee period is long and the risk of contractor insolvency is real. We can provide insurance-backed guarantees on request for larger re-roofing projects.
If you are planning to sell within the guarantee period, confirm that the guarantee is transferable to the new owner. A written transferable guarantee from a verifiable contractor is a meaningful positive element in a property sale — it removes the roof from the buyer's list of concerns and satisfies mortgage lender requirements. Our guarantees are transferable and we provide written confirmation of this on request.
Written 10-year workmanship guarantee on every job. Transferable. Call for details.
Call 01233 877 146Every roofing guarantee what it covers job starts with a free inspection and written quote before any work begins. We do not start work until you have confirmed the written quote. Our standard rates apply across Ashford and the surrounding Kent area.
We cover all Ashford postcodes and the surrounding towns: Folkestone, Canterbury, Maidstone, Tenterden, Hythe and the villages across the Weald. Emergency cover is available 24 hours a day on 01233 877 146.
No call-out fee across our full service area. Written quote before work starts. For roofing guarantee what it covers work the quote is provided on the same visit as the inspection in most cases. You pay only for work carried out.
All re-roofing work and major repairs carry our written 10-year workmanship guarantee. Lead flashing work is guaranteed for 10 years. Minor tile repairs carry a 2-year guarantee. The guarantee is provided in writing at completion and transfers to a new owner if the property is sold.
We are registered with the National Federation of Roofing Contractors. Verify our registration at nfrc.co.uk. We carry 5m public liability insurance on every roofing guarantee what it covers job. Insurance certificate available on request before work starts.
Ashford's housing stock spans five decades of construction: Victorian and Edwardian terraces in Newtown and the older town streets, 1930s semis in Kennington and Willesborough, post-war and 1960s estates at Bockhanger, Stanhope and Park Farm, and more recent development across the southern suburbs.
Each era presents different characteristics. Victorian clay tile on period properties requires matching reclaimed material and lime mortar at any repointing work. 1960s concrete interlocking tile on the estates is now 50-65 years old with corroded nail fixings on most unmodified properties. Understanding which housing era a property belongs to is the starting point for any assessment.
These estates are Ashford's highest-volume source of roofing work. The 1960s-70s concrete interlocking tile stock is now 50-65 years old. Nail sickness is present on the majority of unmodified properties. If you live in one of these areas and have not had roofing work in the last 15 years, a free assessment is worthwhile.
The Victorian terraces in Ashford's Newtown area and the older streets around the town centre require period-appropriate specification: reclaimed or reproduction clay tile, lime mortar at chimney repointing, and conservation-aware approach to any work on visible elevations.
Free survey and advice across Ashford and Kent. Call 01233 877 146.
Call 01233 877 146A workmanship guarantee covers the quality of the installation — the contractor's commitment that the work was done correctly. A product guarantee is the manufacturer's warranty on the materials used. These are separate. A tile that cracks from a manufacturing defect is a product claim against the tile manufacturer. Tiles that slip because they were incorrectly fixed are a workmanship claim against the contractor.
Insurance-backed guarantees continue even if the contracting business ceases to trade. For a 10-year workmanship guarantee, whether the contractor is still in business in year 8 matters significantly. NFRC member contractors can offer installations backed by the NFRC guarantee scheme, which provides insurance-backed protection for exactly this scenario.
Industry standard guarantee periods: full re-roofing 10 years workmanship; lead flashing replacement 10 years; GRP flat roofing 10-20 years (system dependent); ridge repointing 5 years; minor tile repairs 2 years. Guarantees stated above these norms should be assessed against the financial substance backing them. A 25-year guarantee from a small uninsured contractor has less value than a 10-year insurance-backed guarantee from an NFRC member.
Notify the contractor in writing as soon as you identify a problem within the guarantee period. Describe the problem, request inspection within 5-10 working days, and keep a record of all communications. If the contractor disputes the claim scope, the guarantee documentation and any photographic evidence are your supporting material. If the contractor cannot be reached and the guarantee is insurance-backed, contact the guarantee insurer directly using the policy reference in the guarantee document.
For context on how roofing costs compare across the range of work we carry out, here are realistic price ranges for the most common jobs across the Ashford area. All prices include labour and materials. VAT is not applicable on most domestic residential roofing work.
| Job Type | Typical Cost |
|---|---|
| Single tile replacement | £150 – £300 |
| Ridge repointing (per 4m) | £200 – £400 |
| Lead chimney flashing replacement | £500 – £1,100 |
| Full re-roof (3-bed semi, concrete tile) | £4,800 – £7,500 |
| Flat roof replacement (GRP, up to 20m2) | £900 – £1,800 |
| Full gutter clear (semi-detached) | £80 – £160 |
| Fascia and soffit replacement (semi) | £800 – £1,800 |
| Roof condition survey | £120 – £200 |
Free written quotes on all work. No call-out fee. Call 01233 877 146 to book.
We are a family-run roofing business based in Ashford, covering the town and the surrounding Kent area. We have been working on roofs in this area since 2003. Every job is carried out by our own employed team — we do not subcontract labour. The people who quote are the people who work.
We are registered with the National Federation of Roofing Contractors (NFRC). Our registration can be verified at nfrc.co.uk. We carry £5m public liability insurance on every job. Our insurance certificate is available on request before any work starts. All re-roofing work carries a written 10-year workmanship guarantee. Lead flashing work is guaranteed for 10 years. The guarantee is transferable to a new owner if the property is sold.
We cover Ashford and a broad area of the surrounding Kent countryside: Folkestone, Hythe, Canterbury, Maidstone, Tenterden, and the villages across the Weald and Romney Marsh. Emergency cover is available 24 hours a day, 7 days a week. Call 01233 877 146 for any roofing emergency. For non-urgent work, we aim to survey within 5-7 working days and have the quote in writing within 48 hours of the survey.
We do not charge for call-outs or surveys. Every job gets a written quote before a single tile is moved. The quoted price is the price on the invoice unless we identify and agree additional scope with you during the work. For re-roofing projects where deck condition is unknown before stripping, we include a clear provisional allowance for batten replacement rather than presenting you with a surprise on invoice.
Last reviewed: July 2026
A workmanship guarantee covers installation quality; a product guarantee covers material defects. These are separate claims against the contractor and the manufacturer respectively.
An insurance-backed guarantee continues even if the contractor stops trading — important for a 10-year term. NFRC members can offer these through the NFRC guarantee scheme.
Full re-roofing and lead work: 10 years workmanship. Ridge repointing: 5 years. Minor tile repairs: 2 years. Tile manufacturer guarantees run 30-50 years separately.
Notify the contractor in writing, describe the problem, and request inspection within 5-10 working days. If they cannot be reached and the guarantee is insurance-backed, contact the insurer directly.